SUMMARY
DATA CONTROLLER: We are the company “Link Consulting Single-Member S.A.” and we process your personal data as a data controller.
PURPOSE OF USING YOUR DATA: We will use your data (collected electronically or in person) to manage your user registration, to manage your service purchases, to answer your questions, and, if you wish, to send you personalized communications.
LEGAL BASIS FOR USING YOUR DATA: We are authorized to process your data for various reasons. The main reason is that we need to process it for the performance of the contract you enter into with us upon registration and when you receive any of our services or features; however, there are other reasons that allow us to use it, such as, among others, our legitimate interest in answering your questions or the consent you give us to send you our newsletter.
WITH WHOM WE SHARE YOUR DATA: We share your data with service providers who assist or support us, who may be third-party partners with whom we have entered into a contract and who are located within the European Union.
YOUR RIGHTS: You have the right to access, rectify, or erase your personal data. In certain cases, you also have other rights, such as, for example, to object to our use of your data or the right to data portability, as we explain in detail below.
We invite you to read the full Privacy Policy below to fully understand how we use your personal data and your rights concerning it.
1. WHO IS THE CONTROLLER OF YOUR DATA?
The controller of your data is the anonymous company named “Link Consulting Single-Member S.A.” headquartered in the Eastern region of Thessaloniki, at 13 Kanellopoulou Street, PC: 542 48, Voulgari Area, Municipality of Thessaloniki, Central Macedonia Region.
PURPOSE OF USING YOUR DATA:
Depending on the purpose for which we process your data from time to time, as explained above, we need to process one or more of your data, which will generally be, as appropriate, the following:
your identification data (for example, your name, surname, the language and country from which you interact with us, contact details, etc.)
financial and transaction information (for example, payment details or your card details, etc.)
connection, geolocation, and internet browsing data (if, for example, you contact us from your mobile phone,)
commercial information (for example, if you have subscribed to our newsletter),
information about your preferences.
Please remember that when we ask you to fill in your personal data to access any of our features or services, we will mark certain fields as mandatory, as this data is necessary for us to provide the service or give you access to the specific feature. Please note that if you decide not to provide us with this information, you may not be able to complete your user registration or
use these services or features.
Depending on how you interact with our company, e.g., depending on the services, products, or features you wish to receive, we will process your personal data for the following purposes:
| 1. For the development, fulfillment, and execution of the service contract you have entered into with us on the website. | This purpose includes processing your data primarily for:· Communicating with you regarding updates or informational notifications related to the features, products, or services for which a contract has been concluded, including sending quality surveys to determine customer satisfaction with the provided service.· Managing the payment for the products you purchase, regardless of the payment process used. |
| 2. To respond to requests and inquiries you submit through Customer Service channels | We only process personal data that is strictly necessary to manage or resolve your request or inquiry. |
| 3. For marketing purposes | This purpose primarily includes processing your data for:· If and when you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means (such as email or SMS). We may also provide you with this information via push notifications if you have enabled them on your mobile device.· Likewise, please note that this data processing includes analyzing your profile as a user or customer to determine your preferences and, consequently, which products best suit your style when sending information to you.· Please remember that you can unsubscribe from the newsletter at any time and free of charge via the “Newsletter” section of the website, as well as through the instructions provided in each update. If you do not wish to receive push notifications, you can disable this option on your mobile device. |
| · To conduct promotional activities (for example, organizing contests or sending a list of products you have saved to the email address you provide). By participating in any promotional activity, you authorize us to process the personal data you have shared with us in accordance with the promotional activity, and we may disclose it through various channels such as social networks or our Website itself. For each promotional activity you participate in, you will be provided with the terms and conditions where we will give you more detailed information about the processing of your data.· To publish photos or images you have publicly shared on our Website or through our social media channels, provided you have given us your explicit consent for this purpose. | |
| 4. Usability and quality analysis to improve our products | If you access our Website, we inform you that we will process your browsing data for analytical and statistical purposes, i.e., to understand how users interact with our Website and thus be able to introduce improvements to it. Additionally, we sometimes conduct quality surveys and actions to ascertain the level of satisfaction of our customers and users and to identify areas where we can improve. |
2. LEGAL BASIS FOR USING YOUR DATA:
The legal bases that allow us to process your personal data also depend on the purpose for which we process it, as explained in the table below:
| 1. Development, fulfillment, and execution of the contract for productsand services | We process your data because it is necessary for the execution of the contract for products and services with you. Certain data processing operations related to the purchase process are activated only because you request or approve it, such as payment through our third-party contracted partners, including, but not limited to, Banks or Credit Institutions or Payment Services in general. We believe we have a legitimate interest in carrying out the necessary checks to detect and prevent potential fraud when you make a purchase. We understand that the processing of this data has a positive impact on all involved parties when a purchase payment is made and especially for you, as this allows us to take measures to protect you from fraud attempts by third parties. |
| 2. Customer Service | We have a legitimate interest in responding to requests or inquiries raised by you through the various existing communication channels. We understand that the processing of this data is also beneficial for you, insofar as it allows us to adequately assist you and answer the questions you raise. When you contact us, especially for managing incidents related to your order or the product/service acquired through the website, the processing of your data is necessary for the execution of the contract for products and services. When your inquiry relates to the exercise of your rights, about which we inform you below, or to claims regarding our products, we are authorized to process your data for our compliance with our legal obligations. |
| 3. Marketing | We are authorized to process your data for marketing purposes due to the consent you give us, e.g., when you agree to receive personalized information through various means, when you authorize us to send push notifications to your mobile device, or when you accept the legal terms and conditions to participate in a promotional activity or to publish your photos on our Website or our social media channels. |
| 4. Usability and quality analysis | We consider that we have a legitimate interest in analyzing the usability of our Website and the degree of user satisfaction, as we understand that the processing of this data is also beneficial for you because its purpose is to improve the user experience and offer a higher quality service. |
3. HOW LONG WILL WE RETAIN YOUR DATA?
The retention period for your data will depend on the purposes for which we process it, as explained below:
| Purpose | Retention Period |
| 1. Development, fulfillment, and execution of the contract for productsand services | We will process your data for the period necessary to manage the purchase of the services you have acquired, including any returns, complaints, or claims related to the purchase of the product and service. |
| 2. Customer Service | We will process your data for as long as necessary to fulfill your request or inquiry. |
| 3. Marketing | We will process your data until you unsubscribe or cancel your subscription to the Newsletter. If you participate in promotional activities, we will retain your data for a period of 6 months from the end of the activity. |
| 4. Usability and quality analysis | We will process your data during the period in which we carry out an activity or a specific quality survey, or until we anonymize your browsing data. |
Regardless of how we process your data for the period strictly necessary to achieve the respective purpose, we will then keep it duly stored and protected for the period during which liability for processing could arise, in accordance with the applicable legislation.
Once the limitation period for each claim has expired we will proceed with the deletion of personal data.
4. WITH WHOM WE SHARE YOUR DATA:
To fulfill the purposes stated in the Privacy Policy, it is necessary to grant access to your personal data to contracted legal entities or natural persons who provide us with support in the services we offer you, specifically:
Financial Institutions
Fraud detection and prevention organizations
Technology service providers
Partners and providers of supply, transport, and delivery services
Customer service-related providers
Partners and providers of marketing and advertising services
5. YOUR RIGHTS:
We are committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights. Considering you, we, as the Data Controller, have agreed that you can exercise your rights free of charge by sending us an email to a single email address “marketing@link.com.gr”, simply stating the reason for your request and the right you wish to exercise. Should we deem it necessary to confirm your identity, we may request a copy of a document proving your identity.
Specifically, regardless of the purpose or legal basis on which we process your data, you have the following rights:
To request access to the data we hold about you.
To request that we rectify the data we hold.
In any case, please note that by actively providing your personal data to us in any way, you guarantee
that it is true and accurate and you agree to notify us of any change or modification thereof. The user bears sole responsibility for any losses or damages caused to our Website
or to the person responsible for our Website or to any third party, due to the completion of incorrect, inaccurate, or incomplete information in the registration forms. Please remember that, as a general rule, you should only provide your own personal data, and not third-party data, except to the extent permitted by this Privacy Policy.
To request that we erase your data to the extent that it is no longer necessary for the purpose for which we need to continue processing it, as we have already explained above, or when we are no longer authorized to process it.
To request that we cancel or restrict the processing of your personal data, which means that in certain cases you can ask us to temporarily suspend the processing of data or to retain it beyond the required time when you need it.
If you have given us your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.
When we are authorized to process your data based on your consent or for the performance of the contract, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, in order to transmit it directly to another legal entity without hindrance from our side.
Additionally, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
We inform you of your right to lodge a complaint with the competent supervisory authority, namely the Hellenic Data Protection Authority:
https://www.dpa.gr/portal/page?_pageid=33,211532&_dad=portal&_schema=PORTAL
6. CHANGES TO THE PRIVACY POLICY
We may modify the information contained in this Privacy Policy when we deem it necessary. Should we do so, we will notify you in various ways through
our Website (for example, via a banner, a pop-up window, or a push notification) or we may even send you a notification to your email address when such a change is significant for your privacy, so that you can review the changes, evaluate them, and, where appropriate, object to or unsubscribe from a service or feature. In any case, we recommend that you periodically review this Privacy Policy in case we make minor changes or introduce any interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our Website.
7. INFORMATION ON COOKIES
We use cookies and similar devices to facilitate your browsing on our Website, to understand how you interact with us, and, in some cases, to be able to show you advertisements based on your browsing habits.
Please read the Cookie Policy to understand in more detail the cookies and similar devices we use, their purpose, and other information of interest to you.
